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Freephone: 020 7100 1741
Terms & Conditions

We are completely dedicated to offering our customers total product satisfaction. If you have any suggestions or comments regarding our goods or services please email us at

We are a wholly owned subsidiary of PFI Holdings Limited

Our Contact details:

PFI Holdings Limited
35 New Broad Street House,
New Broad Street,
Phone: 0207 100 1741

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Click on "View cart" to amend or check your order

We accept credit card payment from the UK in pounds sterling.

We accept Visa, MasterCard and Switch. You may send your credit card information via phone, fax, and mail or over the Internet.

When you place an order over the telephone, by fax, by email or via our online ordering service we will treat it as an offer to buy. If we accept your order we will send you an emailed or written receipt confirming the quantity and price of the goods that you have ordered, together with your order number, at which point a contract will exist between you and CONTRACTFURNITURE-ONLINE. Alternatively, if we refuse to accept your order, for whatever reason, we will inform you in writing.

You warrant and represent that the information you provide when placing an order with CONTRACTFURNITURE-ONLINE is true, accurate, current and complete in all respects.

The price of the goods ordered shall be as confirmed in the emailed receipt that we send to you, though we reserve the right to rectify any error. Prices are in Pounds Sterling, and are inclusive of VAT and one delivery during working hours in the mainland UK, unless stated otherwise.

Payment shall be due at the time of the order. If you fail to make payment as required, or if your funds fail to clear or are subsequently recalled, CONTRACTFURNITURE-ONLINE may suspend delivery of all the goods until payment is made in full.

Shipping And Handling

Order delivery varies on each item and is free of charge to mainland UK (Excluding Highlands & Islands). Main land Europe subject to discussion Tel O845 612 0741

Delivery Schedule

We will normally send your order to you in 2-14 working days via DFDS Transport who will deliver between the hours of 9am and 5:00 pm Monday to Friday. Please ensure someone is at the delivery address. Goods will not be left without being signed for. Re-delivery will sometimes incur a charge.

Please ensure that you inspect the goods for damage on arrival or sign “DAMAGED” if the driver will not wait while you inspect the goods.

Office desk products are delivered on pallets, kerbside drop or loading bay only. Please do not order if you cannot accept goods in this way. Please call us to arrange installation 0845 612 0741 or email

Delivery of the goods shall be made by CONTRACTFURNITURE-ONLINE, or our representatives, to such place in the mainland UK. (excluding Highlands & Islands) You hereby confirm that you have adequate access, space and personnel to receive the furniture on the pre-agreed date. We are unable to deliver outside of normal working hours (except by prior arrangement).

Unless otherwise stated; the price of the goods includes one delivery in the UK (mainland). If an agreed delivery is refused or not completed, through the fault of the Buyer, and has to be re-delivered, a surcharge may be made amounting to 5% of the price for the goods, subject to a minimum of £50.

Back Orders

If items are not in stock, we will back order them for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges (VAT No GB 727 9969 62)

For orders made from the UK or from the European Union, 17.5% VAT is added.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach BARCLAYS BANK. They are not held in clear text on any web site. We do not hold or see your credit card information.

All goods supplied by CONTRACTFURNITURE-ONLINE come with a minimum 12 month manufacturer’s warranty covering structural defect unless stated otherwise. This does not include where the defect is caused by you through accident, negligence or misuse. CONTRACTFURNITURE-ONLINE shall provide you with such information as are required to claim under the manufacturer’s warranties. In the event of a claim, you should in the first instance contact our customer service department or phone 01480 830642

Reaching Us

If you need to reach us, please email us at alternatively, you can call on 0845 612 0741 (International +44 ) or fax us on 01480 831948

By Post
PFI Holdings Limited,
35 New Broad Street House,
New Broad Street,

Privacy Policy

CONTRACTFURNITURE-ONLINE does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ’Remember Me’ Option. Data collected by this site is used to:

a) Take and fulfil customer orders.
b) Administer and enhance our site and services.
c) Issue a unique identifier (e.g. customer login)
d) Monitor customer account status beyond that required for individual purchases
e) Only disclose information to third-parties for goods delivery purposes
CONTRACTFURNITURE-ONLINE does not disclose buyers information to third parties. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item / Data collected by this site is used to:

CONTRACTFURNITURE-ONLINE will treat all your personal information (such as name, email address, billing address, delivery address, telephone number, credit card or other payment details) as confidential, and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in force. We shall use such information only for the purposes of fulfilling your order, and by placing an order with us you authorise us to obtain necessary information about you from third parties, such as credit or debit card companies, in order to authenticate your identity, credit or debit card validity, and to authorise transactions.

Returns Policy

It is your responsibility to inspect the goods upon delivery. The couriers are obliged to wait while you inspect the goods. If the courier will not wait, please accept and sign as "DAMAGED".

In the event that the goods are damaged, you must notify
CONTRACTFURNITURE-ONLINE within 48 hours of delivery of any apparent damage or missing goods.

Sale or return policy varies depending on the product range - Please call 0845 612 0741 for information regarding return of non - faulty goods prior to purchase.

Customer to arrange & pay return insured courier costs.

All goods to be returned in original boxes & packaging.

There will be a 20% handling charge

All goods must be in a saleable condition

We take all reasonable care to ensure that the details, descriptions, dimensions and prices of goods appearing on the contractfurniture-online website are as accurate and up to date as possible. However, if you are dissatisfied with your purchase for any reason whatsoever you may, within seven (7) working days after the day of delivery of said items, notify our customer service department by email that you would like to return the goods, SUBJECT TO THE EXCEPTIONS SET OUT IN CLAUSE BELOW.

It is your responsibility to pay for and arrange the return of the goods, "as new", and with the original packaging. Any money which CONTRACTFURNITURE-ONLINE has received from you in relation to the returned goods will be refunded in full to you within 30 days of receipt of the goods by us, provided that the goods are in the same condition they were in at the time of delivery. If no emailed notification stating that you wish to return the goods has been received by CONTRACTFURNITURE-ONLINE within seven working days after the day of delivery, you shall be deemed to have accepted the goods and be liable for any sums still owed to us.

Orders that involve goods that have been made to order can only be cancelled within 24 hours of the order being accepted by us.
Remittance Terms

Credit card or net 30 days Invoices (account holders and recognised institutions only). Non account customers - pro-forma invoice.

To apply for an account (recognised institutions only) phone 0845 612 0741 or e mail us at

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